Effective Date: June 01, 2024

Mountain Creative Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Rwanda Data Protection Law (Law No. 058/2021 on the Protection of Personal Data and Privacy) and other applicable privacy laws.

1. Information We Collect We collect personal information when you interact with our website or use our services. This may include:

• Personal Identification Information: Name, email address, phone number, and other contact information.
• Technical Information: IP address, browser type, device information, and usage data when you visit our website.
• Payment Information: Payment details necessary to process transactions (processed through secure third-party services).

2. How We Use Your Information We use the personal data we collect to:

• Provide and improve our services, including website development, digital marketing, and software solutions.
• Communicate with you, respond to inquiries, and provide customer support.
• Process payments and manage billing.
• Comply with legal obligations, such as maintaining records for tax or regulatory purposes.
• Send marketing communications or updates if you have opted to receive them.

3. Legal Basis for Processing Your Data Under Rwandan data protection laws, we process your personal data based on the following legal grounds:

• Consent: You have given us explicit consent to collect and use your data.
• Contractual Necessity: Processing is required to fulfill a contract or deliver services to you.
• Legal Obligations: We may need to process your data to comply with applicable legal requirements.

4. Data Sharing and Disclosure We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in running our business, such as payment processors, hosting services, and marketing tools. These third parties are obligated to protect your data and are not allowed to use it for purposes other than to provide services to us.

We may also disclose your personal information if required to do so by law or to protect our legal rights.

5. Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. However, no data transmission or storage method can be guaranteed to be 100% secure. We encourage you to take steps to protect your own personal information.

6. Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights Under the Rwanda Data Protection Law, you have the following rights:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of any inaccurate or incomplete personal data.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Objection: You can object to the processing of your personal data under certain conditions.
• Portability: You can request a copy of your personal data in a structured, commonly used format for transfer to another data controller.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. You can control cookie settings through your browser settings, but please note that disabling cookies may affect your ability to use certain features of the website.

9. International Data Transfers If you are located outside Rwanda, your data may be transferred to and processed in Rwanda or other countries where we or our service providers operate. By using our services, you consent to such transfers in accordance with this Privacy Policy.

10. Children’s Privacy Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Effective Date” will be updated. Please review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Mountain Creative Ltd
Email: services@mountaincre8.com
Phone: (+250) 787 779 742
Address: Street 647 str KG, Kigali