Effective Date: June 01, 2024

Thank you for choosing Mountain Creative Ltd for your digital services. By making a payment for our services, you agree to the following payment and refund terms.

1. Payment Terms

We offer various payment methods for our services. The payment terms for each service or product will be agreed upon at the time of purchase or contract signing.

• Accepted Payment Methods: We accept payments via bank transfer, or mobile money specified during the payment process.
• Invoicing: You will receive an invoice upon confirmation of your service order or contract. The invoice will include a detailed breakdown of the services, fees, and applicable taxes.
• Payment Due Date: Unless otherwise stated in the contract or agreement, payments are due within 7 days from the invoice date. Payments that are not made by the due date may be subject to late fees or service interruptions.
• Currency: All payments will be processed in Rwandan Francs (RWF), unless otherwise agreed upon.

2. Refund Policy

We strive to ensure complete satisfaction with the services we provide. However, we understand that situations may arise where a refund is necessary.

• Eligibility for Refunds: Refunds may be granted if:

  • The service provided does not meet the specifications outlined in the agreement or contract.
  • The service is canceled before completion (subject to cancellation terms).
  • There was an error on our part, such as double billing or overcharging.

• Refund Requests: To request a refund, please contact us at services@mountaincre8.com within 7 days of the service delivery or payment date, providing a detailed explanation of the reason for the refund request. Refunds will be processed after review of the request.

• Non-Refundable Services: Certain services, such as customized software development, digital marketing packages, or other non-tangible deliverables, may not be refundable once work has commenced. Refunds for such services will only be issued in exceptional circumstances, at our discretion.

• Refund Processing Time: Refunds will be processed within 5 business days from the approval of the refund request. The refund will be issued through the same payment method used for the original transaction.

• Partial Refunds: In cases where partial services have been rendered (e.g., incomplete project delivery), a partial refund may be issued based on the proportion of work completed.

3. Late Payments and Service Interruptions

Failure to make timely payments may result in delays or interruptions to services. We reserve the right to suspend or discontinue the delivery of services until payment is received in full. Any outstanding payments after the due date may incur additional late fees as stipulated in the agreement.

4. Service Modifications and Cancellations

• Service Modifications: If you request significant modifications or additions to a service after it has been ordered, additional charges may apply. We will notify you of any changes to the original scope of work and request approval before proceeding.

• Cancellations: If you wish to cancel a service, please refer to the cancellation terms outlined in your service agreement or contract. Refund eligibility for cancellations will depend on the point at which the service is canceled.

5. Dispute Resolution

In case of a dispute regarding payments or refunds, we encourage you to reach out to us directly at services@mountaincre8.com. We are committed to resolving any concerns promptly and amicably. If a resolution cannot be reached, the matter may be escalated to legal authorities or courts as stipulated in the service agreement.

Contact Us If you have any questions or concerns about our payment or refund policies, please contact us at:

• Email: services@mountaincre8.com
• Phone: (+250) 787 779 742
• Address: KN 4 Avenue, Kigali, Imbuga City walk opposite Cogebank Building