About the role.
Mountain Creative is a technology-focused organization dedicated to delivering practical, reliable, and innovative solutions that help clients achieve long-term success. The company promotes teamwork, continuous improvement, and effective communication in a professional remote working environment.
As an Information Technology Support Technician, you will be responsible for providing daily IT assistance, diagnosing and resolving technical problems, maintaining desktop systems, and supporting technology infrastructure. You will work closely with employees, clients, and other IT professionals to ensure technical issues are addressed promptly and efficiently.
The position requires strong troubleshooting abilities, attention to detail, effective communication skills, and the ability to independently manage technical support requests while working remotely.
What you’ll do.
- Provide timely technical support to employees and clients through remote support channels.
- Receive, prioritize, manage, and resolve IT support tickets.
- Diagnose and troubleshoot desktop computer hardware, software, operating system, and application issues.
- Install, configure, update, and maintain computer systems and peripheral devices.
- Troubleshoot network connectivity, internet access, and related technical problems.
- Configure and maintain printers, troubleshoot printing errors, and resolve connectivity issues.
- Identify hardware failures and coordinate computer repairs or replacements.
- Perform routine system maintenance, software installations, and security updates.
- Assist users with workstation setup, system configuration, and basic technical guidance.
- Document technical issues, troubleshooting procedures, and successful resolutions.
- Maintain and update IT knowledge bases and technical support documentation.
- Follow cybersecurity best practices to support a secure technology environment.
- Collaborate with other IT team members to improve support procedures and operational efficiency.
- Communicate technical solutions clearly to users with different levels of technical knowledge.
What you’ll bring.
- Previous experience in IT technical support, desktop support, help desk operations, or a related field.
- Strong knowledge of desktop computers, operating systems, software applications, and basic hardware configurations.
- Proven ability to diagnose and resolve hardware, software, application, and network connectivity problems.
- Experience installing, configuring, and troubleshooting printers and peripheral devices.
- Understanding of computer repair procedures and hardware failure diagnosis.
- Familiarity with remote desktop support tools and IT ticket management systems.
- Basic understanding of network troubleshooting and cybersecurity best practices.
- Strong written and verbal communication skills.
- Ability to explain technical procedures to non-technical users clearly and professionally.
- Strong organizational skills and the ability to manage multiple support requests.
- Ability to work independently and collaborate effectively within a remote team.
- Excellent problem-solving skills, attention to detail, and a customer-focused approach.
What we offer.
- Full-time remote working arrangement.
- Opportunity to work in a collaborative, technology-focused organization.
- Exposure to diverse IT systems, technical challenges, and support environments.
- Opportunities to develop troubleshooting, technical support, and problem-solving skills.
- Professional environment that encourages innovation, continuous learning, and process improvement.
- Opportunity to contribute to meaningful technology solutions for clients and internal teams.